Managed IT Redlands provides Onsite Support
If a Managed IT Redlands firm cannot solve an issue remotely, it will send a technician to provide onsite support. This improves the turnaround time for any issues that your company may be experiencing with technology.
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Remote Monitoring
As an IT professional, you have enough on your plate — working with clients, providing top-notch customer service and keeping up with your competition. You don’t need to waste time on computer problems that are difficult to fix. RMM can help you reduce costly downtimes by remotely monitoring your IT systems and providing IT support.
Remote monitoring systems can provide IT administrators immediate access to endpoints, allowing them the ability to fix corrupted drivers or a non-responsive OS. Hardware that supports Intel vPro allows for out-of band management, which operates independently from the operating system. This allows IT administrators to manage endpoint devices when the users are not online or the device has been turned off.
Remote monitoring, depending on the software, can track usage, automate reports and provide timely health check. MSPs can provide better IT support for their clients, and improve business efficiency. Additionally, RMM can save on travel costs by eliminating the need for onsite visits.
Onsite Support
Managed IT Redlands’ team of engineers is on call 24/7 to help with any issues that may arise. You can also build a strategy to protect your network from cyber threats. This will make it harder for malicious activities to penetrate your systems.
In addition to offering on-site support services, the team of IT professionals at Managed IT Redlands can help you upgrade and implement new software applications, fix any hardware problems and help you with any other technological needs your business has. You can get help with setting up a cloud-based infrastructure, installing a VoIP system and creating disaster recovery plans in order to protect your business data from cyberattacks.
For IT service providers, Progent offers a reseller program that allows you to sell Progent’s remote technical support expertise and Call Center services under your own brand. This can enable you to add value to your clients, expand your service portfolio and grow your profits.
Software Updates
ITS reserves the 3rd Wednesday of each month for system patch management, during which critical updates and security patches are applied. When an ITS manager, system engineer or other ITS staff member is notified that a software problem requires immediate attention they triage the issue and decide whether to create a service request for the issue or document it as part of annual security audits.
When touch-screen smartphones became available, the Redlands Police Department started experimenting with mobile apps to deliver information right to officers on the street. In addition to providing crime mapping, property data and other enterprise-type applications, the department also uses mobile devices to instantly delete sensitive data from phones if they are lost or stolen. This helps them keep officers safe, while protecting the privacy of their citizens.
Network Security
With all the recent cyber threats, it’s more important than ever to have a strong network security strategy. Visual Edge IT California Redlands, a managed service provider, can provide you with advanced security solutions like a Security Operations Center. This solution will monitor your network 24/7, and detect and respond to any suspicious activity.
Progent’s CISSP-Premier security consultants, CISM-authorized security specialists, and CISA-certified information assurance professionals can help you design a complete information protection program for your organization. They can help you implement complex security solutions, such as SIEMs that will allow your organization to comply with both business and legal requirements.
With the reliable IT support services offered by Managed IT Redlands, your computer systems will run like new and be able to withstand potential cyber attacks. To learn more about these services or to request an IT assessment, contact us today.